We are committed as always to top customer service. This does of course include how we work with our customers with regards to our returns policy. Please read the following and familiarise yourself with our returns terms and conditions and contact us if you feel we will be able to help you with your returns related query.

Please note we are happy to refund if items delivered are not as described or not fit for their purpose (Not fit for purpose = faulty Items) and are within the guidelines below.

Damaged, Missing, or Faulty Goods

If you find your order has arrived damaged, has missing or faulty products, and wish to replace these damaged parts, or have any other related queries with an order please don’t hesitate to contact us via sales@disposablevapesdirect.co.uk or the contact us page on the website using your order number as the subject / reference. Not providing your order number may result in a delay in us replying to your query.

Any Atomisers, Clearomisers, Starter Kits or Drip Tips purchased cannot be returned, exchanged or refunded because of Hygienic reasons, and due to the nature of some devices use. We will replace atomisers that are dead on arrival(DOA) but only if contacted within 48 hours of delivery. We are unable to accept on the basis you had not used the products yet but have had it in your possession.

Goods returned will be checked for faults and will be replaced if a repair is not possible. We are unable to exchange or refund any products we find that are not faulty after we check them, and customer may be asked to cover charge of returning goods to them. If goods are returned for a change of mind reason, then customer will be refunded the cost of the goods excluding postage costs incurred.

Dispatch of replacement goods can only be initiated once we are in receipt of returned goods and we have checked the fault and confirmed the issue. Returned faulty goods must be well packaged as we are not liable for damage caused in transit.

We cannot be liable for any goods that are sent to us as a return that get lost in transit so we advise that all returns are sent via recorded delivery, or any other tracked mail service